What payment methods do you accept?
Credit Cards - We accept Visa, Mastercard, and American Express. Note, cards issued by local banks which do not carry one of the below logos will not be accepted by our global processing service, in which case we recommend PayPal as an alternative.
Payment Security - All transactions submitted to us are encrypted with 128 SSL software which encrypts information you input to protect it from interception by outside parties. SweetPeeps is committed to maintaining the highest levels of security and protection against fraud. We stay up-to-date with the latest in security technologies to ensure that your credit card information, contact information, and shipping/billing information are confidential and safe.
What are your materials made of?
**For the best care of your jewelry, do not shower with your items. If your items do turn, it can be caused by a metal-to-skin oil reaction. As each person's body oils make different metals react differently, it is not our responsibility to return or exchange your item. We apologize in advance. However, we do offer cleaning and repair services for a fee. Please contact our customer service team for further details at email@example.com for an assessment and we will send you a free estimate.
Choking Hazard - Small parts. Not for children under 3 yrs.
How can I contact you?
Please email firstname.lastname@example.org and our support team will contact you within 48 hours.
The price on my order confirmation does not match the amount that was taken from my account, why is that?
The prices on our website are in the U.S. Dollar (USD). Please convert any amount into your own currency before placing your order. The amount taken from your account is how much the total amount is in your currency. Please email email@example.com with any questions.
I would like to cancel my order. How do I do that?
Unfortunately, we cannot change or cancel orders after they have been placed. We start working on orders right away as soon as they are placed and confirmed. Please double check your order as well as input any discount code you would like to use before placing your order. We cannot make any updates or discount code updates after the order is placed. We apologize for the inconvenience. Please email firstname.lastname@example.org if you have any questions.
How do I add a discount code?
Once you have added items to your cart, discount codes are entered at the checkout page. You will see a grey square box for you to enter your discount code. You must press "Apply" to see the order total update to the discount code that was entered. Please apply all discount codes before placing your order. We are unable to update your order or provide a discount refund after the order is placed.
How do I check my order status?
If you have an account please login first and then follow the directions below:
1) When signed in to your account, click on 'ACCOUNT' at the top right-hand corner of the site.
2) On the left, you will see your account information and in the main area, you will see your 'Order History' if you have previously ordered from us.
I have ordered the wrong item by mistake. Can I edit my order?
How can I track my Package/s?
Once your order ships, you will receive a confirmation email with a tracking code (if your shipping method chosen has tracking)
What if I put in my wrong address?
If you have provided an incorrect address and your order has already shipped, we will do our best to update your order with the correct address. However, if your order has already shipped we are not responsible. We charge a reshipment fee. Please email email@example.com with any questions or concerns.
*** In the instance when your package is sent back to us because of an insufficient address provided by the customer, we will charge a resend fee. Please double check all addresses before placing an order. In the case you would not like your package sent back, we charge a restocking fee of $6.75 USD per each item. The fee will be deducted from your order refund amount total.
In the case you would not like your package sent back or you would not like a replacement for your item and would like a refund, we charge a restocking fee of $6.75 USD per each item. The fee will be deducted from your order refund amount total.
What if my package is lost?
SweetPeeps is not responsible for items that are lost by the mail carrier or by any shipping service.
If a package has been delivered to the shipping address that you had provided at checkout, we are not responsible if that package is lost or stolen after delivery. We understand that having a package taken from your porch is frustrating. But it must be your responsibility to know typical delivery times of postal workers in your neighborhood and make sure someone is home to receive the package.
If your package is lost in transit (which is very rare) this is the carrier's responsibility. In this case you may reach out to USPS directly for assistance.
What if my package was returned to the sender?
If your package is returned to us for any reason, you will be responsible for the shipping cost for the package to be sent again. *** In the instance when your package is sent back to us because of an insufficient address provided by the customer, we will charge a resend fee. Please double check all addresses before placing an order. In the case you would not like your package sent back, we charge a restocking fee of $6.75 USD. The fee will be deducted from your order refund amount total.
Do you ship internationally?
Yes we do!
Something wrong with your order?
Please contact firstname.lastname@example.org with your order number within 7 days of delivery for an issues you may have with your order. We ask to keep all jewelry in its original packaging as well as the original packaging slip in order to further investigate your order issue. In the instance your jewelry is defective, we will ask for you to send your jewelry back to us with our prepaid shipping label and we can send you a brand new one.
Do we accept returns and exchanges?
At this time, we only accept exchanges. We do not accept returns. We are happy to give you an exchange within 7 days of purchase. We do not provide a pre-paid shipping label for returns. If you are not satisfied with your order, please email us at email@example.com.
When an item is for pre-order, it means it is currently out of stock but available for purchase so when it becomes available, you are the first to receive them. Pre-Order shipments sometimes can ship earlier than the stated date. Please plan accordingly. When you have an item for pre-order in your entire purchase order, the items will be shipped together at the same time of the pre-order shipment date.
Do you offer repairs?
We offer repairs for items that have been purchased within 7 days. We charge a fee for every repair. Please contact our support team firstname.lastname@example.org and we will give you an assessment and free estimate.